If you don’t care about customer experience, chances are your business’s bottom line will suffer, according to the latest data from Zendesk. The findings from the Customer Experience (CX) Trends Report 2021, show that customer experience is increasingly crucial to business outcomes. In fact, new data suggests two in five customers will switch to a… Read more »
A report by ZenDesk has found small businesses are winning over the hearts and minds of consumers over their big business counterparts thanks to great customer service. The report,Big Expectations, Small Businesses: What Customers Want”, reveals small business owners that provide a personalised service are coming up trumps with customers.
Customers that fail to deliver quality customer service will see the impact in their bottom line according to research from Zendesk.