News

Telemarketers overpromising the benefits of NBN? No way!?

- August 5, 2019 2 MIN READ

In the least surprising news of the week, the Telecommunications Ombudsman has revealed it received over 1700 complaints from consumers who were misled by telemarketers over NBN services. The Ombudsman’s latest report:“Misleading telemarketing of NBN services” revealed a culture of lies and bullying, where telemarketers’ sales tactics included pressuring consumers to sign up for unwanted products… Read more »

News

Telecommunications Industry Ombudsman launches small business team

- March 22, 2019 < 1 MIN READ

The Telecommunications Industry Ombudsman will launch a dedicated team to assist small businesses in addressing complaints. The team will go live on April 1, 2019. The team was launched in response to the marked increase in complaints from small business owners to the ombudsman over the past two years. “Small businesses are relying more than… Read more »