Features

Report finds quality customer experience essential to brick & mortar retail success

- January 16, 2019 3 MIN READ

A new study by Mood Media into the consumer shopping experience has shown people will choose a traditional retailer over an online store if they receive the right type of customer experience. The study, ‘Elevating the Customer Experience: The Impact of Sensory Marketing’, was conducted by Walnut Unlimited on behalf of Mood Media and surveyed more than 10,000 consumers… Read more »