customer loyalty
News

Three ways business owners can build and maintain customer loyalty

- August 19, 2020 3 MIN READ

Many early eCommerce sceptics believed that online shopping would have limited appeal, as there was no way to replicate the level of personalised customer service offered by an in-store sales assistant, and for many high-touch businesses this may still be true, writes Jason Toshack, General Manager ANZ at Oracle NetSuite. However, millions of eCommerce customers… Read more »

sales
Features

Why the federal government should be teaching businesses how to sell

- July 28, 2020 3 MIN READ

Between JobKeeper, Loan Guarantee Schemes, training incentives, better insolvency processes, and grants galore, there are plenty of ways small businesses can access government subsidies and loans right now. But there is still no government initiative or program to support business owners in turning their businesses around with better sales strategies, sales, revenue and cash flow.… Read more »

Features

How to take advantage of buy now pay later to stimulate sales in 2020

- January 29, 2020 3 MIN READ

Last year, Buy Now, Pay Later was marching on as an alternate payment method, with take-up by both retailers and consumers accelerating. Fast forward to 2020, and it’s now considered essential by consumers and small businesses, writes Grant Arnott, Managing Director of Power Retail. Power Retail, the number one resource for Australian Online Retail Industry… Read more »

Features

Meet the mentors: Basil Karam, Life Interiors

- March 11, 2019 2 MIN READ

As the CEO of Life Interiors, an online and brick and mortar destination for fine furnishings, Basil Karam had the vision to make designer furniture accessible to the Australian public. In the ten years since he first launched his business via eBay, Karam has evolved Life Interiors to become one of the leading marketplaces to… Read more »