The ARA outlines what retailers want from the parties this election

- May 6, 2022 3 MIN READ

Australia’s largest retail body, The Australian Retailers Association (ARA) has outlined what retail businesses want from the major parties this election, with a focus on sustainability, upskilling and reskilling and greater resilience coming up trumps. With the election falling during a time of intense global, social and economic uncertainty, the ARA says resilience measures to… Read more »


Online marketplaces Catch, Amazon, Kogan and eBay under fire for influencing consumer behaviour

- May 4, 2022 2 MIN READ

The Australian Competition and Consumer watchdog, the ACCC, has its eye on Australia’s four largest marketplaces, Catch, Amazon Australia, eBay and Kogan for using algorithms to influence their customers’ buying behaviour. The big four marketplaces have come under fire in the ACCC’s Digital Platform Services Inquiry report, which suggests that online marketplaces have a high… Read more »

customer expereience retailers rtends

The top 10 technology trends for retailers revealed- no surprise, customer experience tops the list

- April 20, 2022 4 MIN READ

New research from the Australian Retailers Association, Tech Research Asia and AWS has revealed the top technology trends retailers need to keep track of if they want to stay ahead of the curve. As retailers reopen brick and mortar stores across Australia, technology is helping to deliver improved customer service. Amongst the tech growing in… Read more »

shoppers favour retailers who are sustainable

Retailer research reveals Aussie shoppers are concerned about local and global issues

- February 21, 2022 2 MIN READ

Increasingly consumers are voting with their wallets, favouring brands and businesses that affect positive change, according to the latest research from Klarna and Inside Retailer. “When you can see sustainability through both the retailers’ and shoppers’ eyes, the conclusion is clear. Old ways are no longer sufficient, retailers must find new directions in sustainability or… Read more »


The Metaverse and beyond: 4 ways the metaverse is set to change how consumers engage with retailers

- February 15, 2022 3 MIN READ

Bloomberg intelligence predicts that the metaverse could be worth $800 billion by 2024. With big brands like Nike and H&M already investing heavily in the virtual world, how will this new communication channels change how consumers interact with brands? Ever since Facebook rebranded as Meta, the proposition of virtual worlds has captured the imagination of… Read more »