Many of us are still in a legacy multi-channel service delivery mode, with clunky experience within individual channels, let along across them. The good news is that many have recognised the importance of good customer experience and are looking to change it. With the speed of digital disruption, maybe it’s time to sit back and… Read more »
The only thing that stays true about SEO is the fact that its constantly changing. An emerging trend that is continuing to grow in momentum is voice search. Ever since Apple rolled out Siri on the iPhone 4S in October 2011, the way people search the internet has started changing. According to Google, 20 per… Read more »
It’s not an easy feat to build a business and it can be significantly more difficult to defend and maintain.