Features

Why emotional intelligence matters when using AI for customer experience

- June 25, 2019 3 MIN READ

In the classic Little Britain comedy sketch, David Walliams plays the world’s most unhelpful clerk, Carol Beer who responds to every customer request or enquiry with the ultimate dismissive and unhelpful response ‘Computer says No’.  With this, Carol makes it clear she is unwilling to do anything further to help with a customer’s problem. Unfortunately,… Read more »