Many of us are still in a legacy multi-channel service delivery mode, with clunky experience within individual channels, let along across them. The good news is that many have recognised the importance of good customer experience and are looking to change it. With the speed of digital disruption, maybe it’s time to sit back and… Read more »
Technology will only continue to change how we work. Leaders that use it to their advantage will see their businesses thrive.
The latest Australia’s Digital Pulse reinforces the much-publicised fact that a major skills shift is underway in our economy.