Building digital fluency in yourself or your business is vital to engage with digital business tools confidently and decisively, writes Darren Smith, chief product and technology officer at MYOB. Incorporating forward-thinking technologies will benefit the day-to-day activities of everyone in your business. The language of business is changing. Businesses of all sizes are now expected… Read more »
Australian small and family businesses are under enormous pressure since the pandemic, and yet there’s one thing many are still hesitant to embrace – digitisation. If you want your business to survive, it’s time to go digital – but you can start small, writes Elise Balsillie, Head of Thryv Australia. In local suburbs across Australia… Read more »
Many of us are still in a legacy multi-channel service delivery mode, with clunky experience within individual channels, let along across them. The good news is that many have recognised the importance of good customer experience and are looking to change it. With the speed of digital disruption, maybe it’s time to sit back and… Read more »
Technology will only continue to change how we work. Leaders that use it to their advantage will see their businesses thrive.
The latest Australia’s Digital Pulse reinforces the much-publicised fact that a major skills shift is underway in our economy.
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