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Frictionless experiences key for customer retention

- June 2, 2018 < 1 MIN READ

A new report from Deloitte has revealed small businesses that utilise digital technology to manage their customer relationships have a better chance of achieving revenue growth. The report, Small Business Imperatives for the Digital Age found businesses with CRM software earn up to 28 per cent more than businesses with paper-based systems. The report commissioned… Read more »