Whether you are the owner of a business, a manager of others or an employee, one of the most challenging aspects of the working world can be dealing with people. People can be difficult. As true as that may be, what if they did not have to be difficult for you? writes Access Consciousness… Read more »
With Christmas fast approaching, there has never been a more important time to prepare the team for managing difficult customer behaviour. COVID-19 has significantly impacted service delivery across multiple industries and many organisations will face increased pressures in demand, ability to meet customer expectations as well as changes in workplace practices including adhering to COVID… Read more »
Dealing with difficult customers can be…well, difficult, but it doesn’t have to be. With the right attitude and actions, you can effectively navigate these tricky customer situations and create (hopefully) a positive interaction or even a sale. Below are tips and insights to help you and your staff be more prepared to handle difficult shoppers. Have… Read more »
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