customer complaint
Business Advice

How to deal with difficult customers when you’re working from home

- November 10, 2020 3 MIN READ

While the skills of managing a complaint are similar whether you are in an office or home environment, the location of where you manage the complaint is having an impact on customer service professionals, writes customer service and leadership expert Monique Richardson. Through multiple workshops and coaching conversations, team members have shared with me the… Read more »