Resources

5 steps to manage staff conflict

- March 20, 2017 3 MIN READ

Ready to answer a hypothetic question? When you arrive at work, you become aware of two of your employees arguing. As you walk closer, their voices increase in volume and one of your employees storms off slamming the door behind them. Do you: A) Retrace your steps, leave the building and go back home? B) Quickly say hi to… Read more »

Business Advice

7 ways to respond to social media critics

- March 16, 2017 4 MIN READ

Even the most reputable businesses will be subject to criticism on social media at some point. Sometimes a critic’s complaints may be legitimate; other times it may be a social media troll trying to stir up trouble and attention. Either way, because social media are public platforms, how you respond will be observed by thousands… Read more »