Resources

How to keep your clients happy

- January 25, 2017 3 MIN READ

Hand on heart – are you really giving your customers the exceptional treatment that will keep them loyal to you? The interaction you have with your customers on an individual basis will almost directly determine your long term success.  Marketing and personal branding expert Sharon Williams advises that in the technology age, more so than… Read more »

Legal

Can I renegotiate an unfair contract?

- January 14, 2017 3 MIN READ

Picture the scene. You’re a personal customer of a big company, and you think that the way your contract is worded is unfair. You think that the balance of rights within that contract is skewed towards the company. But the problem is that the contract is the standard one which is dished out to every… Read more »