Small businesses losing over $3 billion in sales due to poor service

- October 30, 2020 3 MIN READ

A recent report by LivePerson has discovered retailers could lose up to $3.17bn in sales as customers ‘walk away’ or abandon shopping carts due to poor service. The survey also found contactless store experiences, communication, convenience, speed and safety are top priorities for customers. Better customer service key to retail’s COVID-19 rebound With Christmas fast… Read more »