Most people would be familiar with the phrase “the customer is always right”. While anyone who runs a customer-facing business will appreciate this isn’t always true, nonetheless, it carries a deeper meaning to which all business owners should pay heed: ignore the customer at your peril. When it comes to meeting the needs of customers,… Read more »
Trent Innes was recently named Managing Director of the Year at the Australian Executive of the Year Awards. His company, Xero’s yearly growth rate — over 40 per cent in both revenue and customers — has shot the brand into the ranks of Australia’s largest listed tech companies. So what are the important lessons Trent… Read more »
Amber Moncrieff, Practice Director at Hunter Plastic Surgery in Newcastle shares her insights behind their points of difference in this highly competitive market. “We have been in practice now for 8.5 years. When we first started off we were a more general practice. We made a change at the beginning of this year – really… Read more »
Hand on heart – are you really giving your customers the exceptional treatment that will keep them loyal to you? The interaction you have with your customers on an individual basis will almost directly determine your long term success. Marketing and personal branding expert Sharon Williams advises that in the technology age, more so than… Read more »
There’s now an app to help both customers and restauranteurs with split bills.
Here are some tips to ensuring you get the balance right and continue to deliver good customer service.
Taking the time to invest in new technology ensures you’ll always be one step ahead, so here are four systems you should look at installing to ready your business for a strong quarter.
Small business owner Libbie Ray of AV 24/7 and other business leaders share their thoughts on how to take your business to the next level.
Adding the ability to buy and sell on your website through setting up an online store is now surprisingly easy.
Once a customer contacts your business with their enquiry, your response time will be the point of difference in landing the sale.
The Productify team have made a new app for SMEs looking for a more convenient way to communicate with clients and manage call-based interactions.
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