How to keep customers coming back post-COVID
Business Advice

3 ways to keep customers coming back post-COVID

- August 19, 2022 2 MIN READ

A lot has changed in the two-and-a-half years since COVID started, writes Alan Manly OAM, CEO of Universal Business School Sydney. Digital experience has grown and business needs to look at different ways to keep customers coming back. With COVID slowly becoming less intrusive across the country, most businesses are now fully open and trying… Read more »


How to help your staff to deal with difficult customers

- December 5, 2020 3 MIN READ

With Christmas fast approaching, there has never been a more important time to prepare the team for managing difficult customer behaviour. COVID-19 has significantly impacted service delivery across multiple industries and many organisations will face increased pressures in demand, ability to meet customer expectations as well as changes in workplace practices including adhering to COVID… Read more »

Business Advice

How to re-open your business successfully and attract customers

- November 13, 2020 6 MIN READ

Re-opening requires more than a return to normal. Businesses will still need to address the changes to economic activity, changing cultural norms, societal values and behaviours , writes customer loyalty expert Craig Cherry. To re-open and to out-manoeuvre uncertainty also requires a program of reinvention as confirmed by Accenture in 5 Priorities to help reopen… Read more »

happy customer

How to remain customer-centric during COVID-19

- May 8, 2020 3 MIN READ

The impact of COVID-19 has undoubtedly changed the way we live, work and interact. Many businesses, both big and small, are feeling the effects of the pandemic and as a result, they’re adapting. Whether it’s their marketing strategies, product offerings or new technologies — they are pivoting, and pivoting quickly, writes Kat Warboys, Head of… Read more »


How to protect your bottom line in tough times

- April 1, 2020 3 MIN READ

Expect the unexpected. We’ve all heard this, but in the last few weeks, it’s now more relevant than ever before. So what does it mean when it comes to business, and how can you plan for such an event? asks Darrell Hardidge, a customer experience strategy expert and CEO of customer research company Saguity, The… Read more »


Double down on sympathy when dealing with customers during the COVID-19 crisis

- March 30, 2020 3 MIN READ

As a funeral director, sensitivity is a skill I’ve honed over the years. The funeral industry always calls for compassion, empathy and emotional intelligence. Our clients, first and foremost, need support, often direction and clear communication in their time of need. Now, because of COVID-19, heightened sensitivity is necessary across every industry, writes Matthew Kwoka,… Read more »