Features

How Showpo is using delivery on demand to satisfy customers 

- October 28, 2019 3 MIN READ

Launched in 2010 from a suburban garage, online fashion retailer Showpo has grown to become one of Australia’s biggest eCommerce triumphs, grossing over 85 million in revenue in 2019. Much of the success of the business lies with founder Jane Lu’s passion to deliver outstanding customer service to her hundreds of thousands of customers, who… Read more »

News

Small businesses are first choice thanks to great customer service

- October 21, 2019 2 MIN READ

A report by ZenDesk has found small businesses are winning over the hearts and minds of consumers over their big business counterparts thanks to great customer service. The report,Big Expectations, Small Businesses: What Customers Want”, reveals small business owners that provide a personalised service are coming up trumps with customers.

HR

The results are in: Aussies hate call centres

- October 2, 2018 2 MIN READ

If you hate dealing with call centres, you are not alone. New research commissioned by Citrus Group, has revealed that 64 per cent of Australians had a bad experience when dealing with call centres, and 43 per cent wish they never had to use them again. Gen Z has a particular intolerance for call centres… Read more »

Features

4 reasons a shopfront is valuable in the digital age

- August 6, 2018 3 MIN READ

As more and more businesses transition to a remote working model, traditional shopfronts are becoming a rare commodity. But if it’s not broken, why fix it? Stockdale & Leggo COO, Anna Thomas is a strong advocate for a physical shopfront in the digital age. eCommerce is a growing phenomenon, there’s no doubt about it. It’s… Read more »

Features

What small biz can learn from these unsung heroes of Aussie customer service

- August 3, 2018 3 MIN READ

Customer service relations expert Jaquie Scammell, the author of Creating a Customer Service Mindset, reveals what small business owners can learn from three leaders in the area of customer experience. A recent report by McKinsey & Company explains that companies adding the human touch to digital sales consistently outperform their competitors. They achieve five times more revenue,… Read more »

Growth

5 signs your business is failing in customer service and how you can fix it

- July 27, 2018 4 MIN READ

Competition can be a threat or an opportunity. How you react to the threat is what matters most. In a world of disruption, where competition for customers is fierce, managing customer expectations and experiences are essential for small business success. According to the Digital Opportunities for Today’s Small Business report, small businesses list local competition as… Read more »