Features

What small biz can learn from these unsung heroes of Aussie customer service

- August 3, 2018 3 MIN READ

Customer service relations expert Jaquie Scammell, the author of Creating a Customer Service Mindset, reveals what small business owners can learn from three leaders in the area of customer experience. A recent report by McKinsey & Company explains that companies adding the human touch to digital sales consistently outperform their competitors. They achieve five times more revenue,… Read more »

News

Will this free chat app transform customer service?

- November 9, 2017 2 MIN READ

Facebook Messenger has introduced a new live chat feature of its popular chat service that will allow businesses to communicate directly with their customers within their own website, in Messenger and across devices. Messenger has launched its new Platform 2.2 and Customer Chat, which a number of businesses will be using, including Adore Me, Air France,… Read more »

Resources

How to keep your clients happy

- January 25, 2017 3 MIN READ

Hand on heart – are you really giving your customers the exceptional treatment that will keep them loyal to you? The interaction you have with your customers on an individual basis will almost directly determine your long term success.  Marketing and personal branding expert Sharon Williams advises that in the technology age, more so than… Read more »