Every touchpoint a customer has with your brand presents an opportunity to deliver the best experience possible. Customers no longer compare one business with a direct competitor; they compare their last service experience with the next, blurring the lines between categories. Customers expect a seamless experience. One alarming trend we’ve noticed with the rise of… Read more »
As far as omni-channel marketing, Deliveroo’s Australian Manager Levi Aron wants to share what they’ve learnt from their experiences here and abroad.