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Business Advice

Handling customer complaints online? Turn them into a positive with these tips

- June 7, 2019 3 MIN READ

Every small business will encounter the unpleasantness of negative feedback or customer complaints online, but how you choose to handle it can turn the situation into a positive for your business, writes digital growth marketer, Nick Brogden. Naturally, there’s a lot of focus on positive business reviews. It reinforces what you are doing right, and… Read more »

News

Ignoring negative reviews bad for business says ServiceSeeking

- June 12, 2018 2 MIN READ

Results from a recent survey by ServiceSeeking has found negative reviews greatly reduce a business’s chance of success and SMBs should ignore them at their peril. Whilst customer feedback is essential to the growth of any business, data from ServiceSeeking found very few jobs actually resulted in any feedback (only 7.89 per cent). Yet 82… Read more »

Features

7 steps to marketing success on a shoestring

- July 25, 2017 3 MIN READ

Whether you’ve got a new small business or have already started one, at the end of the day it’s all about finding the right customers and making those sales. Marketing is important for not only making that first sale but turning it into repeat business. The good news is small businesses and home entrepreneurs have… Read more »