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        • Nominations are open for the 2022 Sydney Metro Business Awards

          Nominations are open for the 2022 Sydney Metro Business Awards

          August 11, 2022
        • Cheap credit is over: court actions and external administrations skyrocket

          Cheap credit is over: court actions and external administrations skyrocket

          August 10, 2022
        • “It’s been a life mission”: Meet the creator of Australia’s trailblazing new electric motorcycles

          “It’s been a life mission”: Meet the creator of Australia’s trailblazing new electric motorcycles

          August 8, 2022
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        • How these Aussie twins are tackling the war on waste with a clean sheet

          How these Aussie twins are tackling the war on waste with a clean sheet

          June 24, 2022
        • From chocolate bouquets to a global gift empire: How this Adelaide sister act built Edible Blooms

          From chocolate bouquets to a global gift empire: How this Adelaide sister act built Edible Blooms

          April 22, 2022
        • Ally Mellor continues to introduce ground-breaking products to the competitive dieting industry

          Ally Mellor continues to introduce ground-breaking products to the competitive dieting industry

          April 20, 2022
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        • This Futurist Business Designer can tell you if your business idea will stand the test of time

          This Futurist Business Designer can tell you if your business idea will stand the test of time

          August 10, 2022
        • Do you want to be an influential leader – try these three techniques

          Do you want to be an influential leader – try these three techniques

          August 5, 2022
        • Purpose is changing the future of work – here’s how businesses can embrace it

          Purpose is changing the future of work – here’s how businesses can embrace it

          August 4, 2022
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        • How learning what to say is killing your sales game

          How learning what to say is killing your sales game

          August 10, 2022
        • Do you want to enter awards but the questions put you off? Read this!

          Do you want to enter awards but the questions put you off? Read this!

          August 4, 2022
        • Bring your authentic self to your business – just don’t be too authentic!

          Bring your authentic self to your business – just don’t be too authentic!

          August 2, 2022
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        • Do the fonts you use matter? Yes, here’s why

          Do the fonts you use matter? Yes, here’s why

          July 14, 2022
        • How to hero your customers and share relatable stories

          How to hero your customers and share relatable stories

          July 11, 2022
        • Why you should think hard about using paid media – and the red flags to watch for

          Why you should think hard about using paid media – and the red flags to watch for

          July 7, 2022
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customer experience

News

Virtual reality gives Aussie small businesses a new way to sell

Chloe Potvin - September 9, 2016 2 MIN READ

Cloud St provides a bricks-and-mortar presence for those that don’t have one — a physical space and the ability to connect to their customers in person.

Marketing

Instagram Marketing: Stop hurting your business

KBB Digital - August 17, 2016 3 MIN READ

Here are some common Instagram marketing mistakes that could be hurting your business.

Business Advice

How to set up and manage an online store

Kochie's Business Builders - August 2, 2016 < 1 MIN READ

Adding the ability to buy and sell on your website through setting up an online store is now surprisingly easy.

Business Advice

Digital distruption: How integrating innovative technology enhances in-store experience

Chloe Potvin - July 25, 2016 2 MIN READ

Head of Innovation Lab at Neiman Marcus, Scott Emmons, explains how you can you infuse innovation into your business with customer focused technologies.

Features

The inspiring business journey of Samara & Mila Sydney

Chloe Potvin - July 20, 2016 5 MIN READ

With the concept of mindfulness at the centre of the brand, it’s no wonder that this label is taking off with such great momentum.

Growth

Driving profit with customer retention, engagement and brand loyalty

Dr. Greg Chapman - July 14, 2016 3 MIN READ

If you do not stay in contact with your customers, why should they stay in contact with you?

Partner Content

The critical role response time plays in business

Chloe Potvin - June 22, 2016 2 MIN READ

Once a customer contacts your business with their enquiry, your response time will be the point of difference in landing the sale.

Marketing

Food delivery services: stop your brand experience from suffering

Kochie's Business Builders - May 19, 2016 2 MIN READ

Most restaurants simply do not have the time or resources to manage the logistics of delivery, that’s where Drive Yello comes in.

Business Advice

How Jurlique changed their customer experience overnight with Vend

Kochie's Business Builders - May 12, 2016 2 MIN READ

The new cloud-based system has removed physical barriers between staff and customers by taking away traditional point-of-sale terminals.

Resources

How coding success can transform customer experiences

Chris Helder - April 15, 2016 3 MIN READ

“What customer experience am I expecting to have? What would exceed my expectations?”

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  • influential leader Do you want to be an influential leader – try these three techniques posted on August 5, 2022
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