The #1 thing you need to fix to keep customers

- March 22, 2019 3 MIN READ

Net Promotor research from over 550,000 phone-based interviews identified communication as the number one complaint in business that impacts loyalty. The challenge today is there are so many types of communication; email, phone, letter, multiple types of social media, text, chatbots, cloud software and the list goes on. The market has more information than ever… Read more »


Why your business can’t afford to fail at CX in 2019

- March 7, 2019 3 MIN READ

Every touchpoint a customer has with your brand presents an opportunity to deliver the best experience possible. Customers no longer compare one business with a direct competitor; they compare their last service experience with the next, blurring the lines between categories. Customers expect a seamless experience. One alarming trend we’ve noticed with the rise of… Read more »