News

MYOB launches COVID-19 business preparedness guide

- April 2, 2020 2 MIN READ

Business owners looking for advice on cash flow, business continuity and business planning to survive the coronavirus pandemic have a new resource thanks to MYOB. The cloud business solution has developed a Business Preparedness Guide to assist Australian small businesses looking for answers during the current COVID-19 pandemic. With the rules of the game rapidly… Read more »

Features

How to protect your bottom line in tough times

- April 1, 2020 3 MIN READ

Expect the unexpected. We’ve all heard this, but in the last few weeks, it’s now more relevant than ever before. So what does it mean when it comes to business, and how can you plan for such an event? asks Darrell Hardidge, a customer experience strategy expert and CEO of customer research company Saguity, The… Read more »

News

Double down on sympathy when dealing with customers during the COVID-19 crisis

- March 30, 2020 3 MIN READ

As a funeral director, sensitivity is a skill I’ve honed over the years. The funeral industry always calls for compassion, empathy and emotional intelligence. Our clients, first and foremost, need support, often direction and clear communication in their time of need. Now, because of COVID-19, heightened sensitivity is necessary across every industry, writes Matthew Kwoka,… Read more »

crisis
Features

Crisis planning in the time of coronavirus

- March 17, 2020 3 MIN READ

There is a reason we take out insurance – car, home, life, asset, health, pet – because we know at some stage in life, things will go pear-shaped.  Who wants to be caught with their pants down, unprepared, nowhere to turn when it does? Not I, said the fly… and neither should you, writes Annette… Read more »

Features

7 steps to help a team member through a crisis

- August 17, 2018 4 MIN READ

A personal crisis is just that — personal. There is no ‘one size fits all’ approach. Some people may require extra leave; others may find respite by staying at work through a difficult personal time. Exploring flexible options is key. Rose Bryant-Smith & Grevis Beard co-authors of Fix Your Team share their advice on how… Read more »