Brand strategy: How to recover from a social media blunder
Learn how you can take responsibility for your blunder and move on while diminishing negative effects to your brand.
Learn how you can take responsibility for your blunder and move on while diminishing negative effects to your brand.
With ‘cancel culture’ rampant online when brands step out of line, it’s no wonder many business owners are trigger-shy when it comes to using social media for their business. Is social media viable in a cancel culture? Digital marketing guru Kate Toon shares some reassuring advice for posting your best work without the backlash. I… Read more »
While the skills of managing a complaint are similar whether you are in an office or home environment, the location of where you manage the complaint is having an impact on customer service professionals, writes customer service and leadership expert Monique Richardson. Through multiple workshops and coaching conversations, team members have shared with me the… Read more »