The #1 thing you need to fix to keep customers

- March 22, 2019 3 MIN READ

Net Promotor research from over 550,000 phone-based interviews identified communication as the number one complaint in business that impacts loyalty. The challenge today is there are so many types of communication; email, phone, letter, multiple types of social media, text, chatbots, cloud software and the list goes on. The market has more information than ever… Read more »


6 ways to banish the business blues

- March 20, 2017 3 MIN READ

Nearing my two years in business milestone, I can honestly say that I underestimated just how mentally taxing running my own business would be at times. I’ve experienced terrible bouts of insomnia, spending all night staring at the ceiling, feeling lost and alone. Then there are the days when everything goes wrong and I’ve thought,… Read more »