Customers are always right. And with the growing popularity of price comparison websites and simple internet searches, customers now also have control over who and what services they engage. With so many businesses battling for market share, organisations unable to meet low price expectations must look for other ways to stand out. That’s where customer… Read more »
Once upon a time business was all conducted face-to-face or over the phone. In today’s digital world, we have live chat, social media, online forms, SMS, voice and of course, the now-ubiquitous email. There are more options than ever, but how do we know what will work best for our business? The reality is, nowadays… Read more »
Technology is enabling small businesses to connect with customers on a global scale like never before. Charles Heunemann, Managing Director and VP Asia Pacific for Natterbox, discusses how the accessibility of cloud-based infrastructure is changing how we do business. As Sir Richard Branson famously said: “No new business is worth starting in these times unless… Read more »
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