barista serving happy customer in cafe
Business Advice

The secret sauce to driving customer loyalty

- February 9, 2023 4 MIN READ

  Running a small business is fraught with challenges. In a challenging economic climate, no business can afford to be complacent, particularly with ongoing supply chain issues, inflation, increasing cost pressures and labour shortages, says Noriyoshi Tsugama, American Express Vice President of Merchant Marketing and Business Insights, Global Merchant & Network Services, APAC. The most… Read more »

Young business man and woman giving each other a high five in office
Marketing

How your business can gain millennials trust and loyalty

- September 18, 2019 3 MIN READ

Millennials (18-34 years old) are one of the most impactful groups of consumers globally. By 2030, they are estimated to account for 50 per cent of Australia’s population, and the collective annual income of millennials worldwide is expected to exceed 4 trillion dollars. Generally speaking, millennials are bigger spenders than the generations before them. But… Read more »