Banks still in damage control post Royal Commission

- February 3, 2020 2 MIN READ

Twelve months on from the Banking Royal Commission, the Australian Small Business and Family Ombudsman Kate Carnell says there is still plenty of lessons to learn if banks are to repair the reputational damage they suffered from the findings.  Carnell suggests banks still have a long way to go if they want to regain teh… Read more »


The news you need to know: October 8 2019

- October 8, 2019 2 MIN READ

Missed today’s headlines? Get the lowdown on the news that matters to small business owners. Here’s what you need to know on Tuesday, October 8 2019. Consumer confidence slides following rate cut Despite the Reserve Bank of Australia (RBA) cutting the cash rate to an all time low of 0.75 per cent last week, consumer… Read more »


New complaints authority hopes to restore trust in the financial industry

- November 1, 2018 < 1 MIN READ

The Australian Financial Complaints Authority (AFCA) throws opens its doors today. The new ombudsman aims to restore the public’s trust in Australia’s financial institutions in the wake of the Banking Royal Commission. The AFCA will work to reach fair outcomes, creating accessible services that meet diverse community needs and deliver independent and impartial decision making… Read more »