How to support someone through a small business financial or mental health crisis
Business Advice

From financial advice to mental health support, ASBFEO says there is help at hand

- March 13, 2024 4 MIN READ

There’s been a surge in small and family business owners seeking support as economic conditions worsen. Free financial, business know-how and mental health help is available, writes Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. The latest economic report card will be no surprise to small business owners. Economic growth is barely limping along,… Read more »

bank branch close sign
Opinion

Bank closures are breaking trust and leaving rural and regional business out in the cold

- December 12, 2023 3 MIN READ

When a bank leaves town, often all that’s left is a boarded-up building. But it can have a shocking effect on businesses, jobs, liveability and prosperity explains Australian Small Business and Family enterprise Ombudsman, Bruce Billson. The Australian Banking Association is updating its bank closure protocol, but I find it laughable in that it implies… Read more »

keyboard with notepad with words scam alert in caps scammer warning
News

Ombudsman warns small businesses to beware of scammers

- November 29, 2023 2 MIN READ

  The Australian Small Business and Family Enterprise Ombudsman, (ASBFEO) Bruce Billson is urging business owners to strengthen their security as scammers ramp up their activity over the holiday period. The ombudsman is suggesting business owners need to be particularly vigilant as an increasing number of bad operators attempt to scam them by impersonating government… Read more »

Optus outage
Opinion

Reliable communication is an essential service, Optus needs to be held accountable

- November 14, 2023 2 MIN READ

Telecommunications companies talk a big game about how their services are so important for the vitality of small businesses when they’re trying to sign them up as customers, but what happens when things go wrong? Where is the accountability? asks Bruce Billson, Australian Small Business and Family Enterprise Ombudsman. So when things go wrong, as… Read more »

business risk and reward
Opinion

Risk and reward: The small business balancing act

- October 10, 2023 4 MIN READ

Small and family business owners are increasingly shouldering more risk for less reward as compounding regulations and economic challenges hit businesses and profitability, writes Bruce Billson, Australian Small Business and Family Enterprise Ombudsman. Data recently released by my office showed that 43 per cent of small businesses didn’t make a profit in the last full… Read more »

Small businesses face barriers to government procurement citing tenders as prohibitive
News

Small businesses left out in the cold by government procurement process

- August 4, 2023 3 MIN READ

Small businesses in Australia have raised concerns about feeling excluded from government procurement opportunities, citing difficult tender processes and a sense of being left out from the ‘in-crowd’ according to findings from an inquiry by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. In 2021-22, the government and its entities awarded 92,303 contracts… Read more »

business disputes
News

ASBFEO: Over 40,000 businesses assisted, as payment disputes persist

- August 1, 2023 3 MIN READ

  The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has achieved a remarkable milestone, assisting 40,000 small businesses in resolving disputes. The figure comes off the back of the latest quarterly report that sheds light on the critical role played by the ombudsman in supporting the small business community across Australia. Ombudsman Bruce Billson… Read more »

Calculator, cash and tax forms, EOFY
News

Small business ombudsman flags important EOFY changes

- June 29, 2023 4 MIN READ

New instant asset write-off thresholds, updated tax rules, increased superannuation payments and a rise in the minimum wage are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman. “It is essential that small business owners and managers understand these changes,” Mr Billson said. “They should… Read more »

seafood fish market
Opinion

The great seafood debate that could seriously impact small businesses

- April 11, 2023 3 MIN READ

  A proposal to impose mandatory country-of-origin labelling rules for seafood would be a compliance nightmare for small businesses, writes Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. Like many Australians, our family enjoyed delicious Australian seafood for Easter. We are fortunate, wherever we live in this country, to have so many options –… Read more »