Business Basics

How AI is putting the human back in HR

- October 31, 2019 4 MIN READ

‘How will new technology impact my job?’. It’s an often asked question of today’s HR teams.   And, while it’s true some jobs will change in terms of roles and responsibilities, people will remain the heart of them. To succeed in this new era of business, known as the Fourth Industrial Revolution, organisations must equip staff with… Read more »

News

Aussies attitudes to AI revealed in study

- July 31, 2019 2 MIN READ

New research by MYOB has found Australians have little knowledge of the reach of AI in their everyday lives. Less than a third (30 per cent) of those surveyed are aware that they use AI, while only a quarter understand that Netflix recommendations are driven by artificial intelligence and half (55 per cent) realise virtual… Read more »

Features

Why emotional intelligence matters when using AI for customer experience

- June 25, 2019 3 MIN READ

In the classic Little Britain comedy sketch, David Walliams plays the world’s most unhelpful clerk, Carol Beer who responds to every customer request or enquiry with the ultimate dismissive and unhelpful response ‘Computer says No’.  With this, Carol makes it clear she is unwilling to do anything further to help with a customer’s problem. Unfortunately,… Read more »

News

Digital ethics, yes it’s a thing, and you shouldn’t ignore it!

- May 22, 2019 < 1 MIN READ

Business leaders are ignoring the ethical challenges of emerging technologies according to the latest Trendlines report. In doing so, they risk losing the trust of both their customers and employees.  The survey conducted by Avanade canvassed 1,200 C-suite, senior-level IT and business decision makers in 12 countries to reveal that while most respondents (82 per cent) agreed… Read more »

News

Study finds customer experience should be a priority for business

- April 26, 2019 3 MIN READ

New research from Adobe, in partnership with Econsultancy, has found that delivering first-class, personalised customer experiences (CX) is top of mind for businesses in 2019, however,  the implementation of marketing and CX technology continues to be fragmented. The “Digital Intelligence Briefing: 2019 Digital Trends” provides insights into the current state of digital trends that will… Read more »

Features

The digital transformation trends changing how small businesses operate

- February 18, 2019 3 MIN READ

There’s a fourth industrial revolution on the rise. Just as steam engines and automation changed the landscape of work forever, Artificial Intelligence (AI) and Machine Learning (ML) is shifting the balance again. Businesses are being disrupted by the force of this transformative tech. With the ability to deliver powerful insights, artificial intelligence (AI) and machine… Read more »

News

Calls for small business to adopt AI

- December 7, 2018 2 MIN READ

ACS, the professional association for Australia’s ICT sector has launched Artificial Intelligence: A Starter Guide to the Future of Business, encouraging all Aussie businesses to embrace the use of artificial intelligence (AI). The ACS launched the publication at their innovation hub at  Barangaroo, Sydney. ACS President Yohan Ramasundara, said the guide provides an easy to understand… Read more »

Features

Why small businesses can’t afford to ignore artificial intelligence

- November 17, 2018 3 MIN READ

From cloud accounting solutions to marketing automation, Australia’s small businesses are benefiting from the transformative powers of Artificial Intelligence (AI). If your small business is yet to adopt AI you could be missing out. Modern businesses operate in a sphere where artificial intelligence (AI) is commonplace. It provides time-saving features, personalises marketing campaigns, detects threats… Read more »

Experts

Machine learning, AI and the cloud at Suiteworld

- April 25, 2018 2 MIN READ

The future of business is in the cloud, according to Oracle CEO Mark Hurd. Speaking at Suiteworld, Hurd described the shift to the cloud as an “irresistible force” that was disrupting business all over the world. Much like the uptake of mobile phones, which accelerated rapidly over the late nineties, the use of cloud solutions… Read more »