The Australian Financial Complaints Authority (AFCA) has today launched a support hotline to ensure priority service for those impacted by the devasting Australian bushfires. The AFCA Bushfire Support Line (1800 337 444) is part of AFCA’s disaster response process which identifies and expedites complaints about financial products and services from the impacted communities. AFCA Chief… Read more »
The Australian Financial Complaints Authority (AFCA) has received over 13,000 enquiries in its first month of operation and 6522 complaints from consumers and small business owners in regards to financial products and services. “This number of calls and complaints is on par with what we were expecting,” said CEO and Chief Ombudsman David Locke. “We… Read more »
The Australian Financial Complaints Authority (AFCA) throws opens its doors today. The new ombudsman aims to restore the public’s trust in Australia’s financial institutions in the wake of the Banking Royal Commission. The AFCA will work to reach fair outcomes, creating accessible services that meet diverse community needs and deliver independent and impartial decision making… Read more »
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