The coronavirus crisis has pushed many of the nation’s small businesses into a new way of working.
Thousands of businesses have been forced to close their premises while others are grappling with new ways of working as they switch to remote models. Hundreds of thousands are now working from home and many more are making plans to do so in the future. While it can be easy to grab your laptop and set up collaboration tools to work remotely, what about your business phones?
In this time of uncertainty, it’s still vital that small business owners keep the lines of communication open between themselves, their staff and customers.
There’s no doubt that phone calls were an important business tool before the outbreak. Now they’re essential. But how do you stay connected when you’re no longer in your store? A business phone system could be the answer. A service like CloudLine makes it easy to set up in this new world order. Cloudline can work anywhere as it’s not tied to a physical landline and calls can be set to redirect as needed.
With social distancing the mandate for how we live and do business, your phone is a lifeline between you and your customers. While businesses may take some time to adjust to this new way of working, your customers will still expect great service and for you to be responsive to their needs.
No matter whether you’re a retailer, a restaurant or a professional service, chances are you are getting a high volume of calls as people try to work out the new rules for engaging with your business. But how do you manage them efficiently and prioritise the calls? A robo receptionist can help by eliminating some of the busywork.
Robo receptionists used to be the mainstay of a large corporation. However, by adopting a service like Cloudline you can easily automate and direct calls. This makes it simple for your customers to get answers to basic questions without needing to speak to you in person. Of course, if their call needs personal attention it can be directed to transfer to you or another of your staff to have their specific question answered.
The robo receptionist is easy to set up. You can record welcome messages, business hours (assuming you’re an essential service and can still have customers at your premises) or invite them to speak to a particular department if they have a query.
For the customer, it’s a seamless experience. If they have a simple question regarding your business operation you can record various responses.
For example: Welcome to John’s Pharmacy, to hear our business hours Press 1. To check if you Dr has phoned in your prescription Press 2. To request a repeat prescription Press 3. To speak with one of our pharmacists Press 4.
In these stressful times, a robo receptionist can take the pressure off you and your team. It helps you filter your customers by their needs and allows you to provide better customer service.
Before the outbreak Google research reported 60 per cent of customers are using click to call to ask basic business questions. Now as the nation moves closer to lockdown, customer queries have become more complicated. Automating calls and using a robo receptionist allows you to address this while providing more time to focus on your business or difficult customer queries that need a human solution.
This article brought to you by Connexus CloudLine. The small business phone system that helps you make every call count.