Features

5 biggest mistakes to avoid during tax time

- June 25, 2018 3 MIN READ

For many small businesses, the looming June 30 deadline can be one of the most stressful and overwhelming times of the year as business owners juggle everyday responsibilities with added tax time obligations. Matthew Prouse, Head of Industry, Xero gives his advice to avoid mistakes this tax time. Not only is tax time stressful, but it… Read more »

Business Advice

60-second tip: how much is your time really worth?

- July 31, 2017 < 1 MIN READ

Our Business Builders time management expert Kate Christie says there are four costly things involved in any thing that you do: financial cost, opportunity cost, emotional and physical cost. This helpful 60-second video tip will guide you to improve your time management skills which have a significant impact on both you and your small business. Kate’s top 3 tips:… Read more »

customer loyalty
Sales

Do you want customers for life? Try these four steps to cultivate loyalty

- August 3, 2022 3 MIN READ

In the battle to win and retain customers, one single poor experience with your business can mean the loyalty and trust you’ve been building vanishes overnight, writes Jason du Preez, SVP Asia Pacific, SugarCRM. If you can’t deliver a seamless, frictionless and effortless customer experience (CX) that delights your customers and cultivates brand loyalty for… Read more »

Features

Why emotional intelligence matters when using AI for customer experience

- June 25, 2019 3 MIN READ

In the classic Little Britain comedy sketch, David Walliams plays the world’s most unhelpful clerk, Carol Beer who responds to every customer request or enquiry with the ultimate dismissive and unhelpful response ‘Computer says No’.  With this, Carol makes it clear she is unwilling to do anything further to help with a customer’s problem. Unfortunately,… Read more »