telstra
News

No email for weeks and no answers from Telstra

- September 10, 2020 3 MIN READ

1000s of Telstra customers around the country have been impacted by an email outage that sees them unable to access their emails. The outage is proving catastrophic for many, with some small business owners claiming they have been impacted by the outage since early August. Kochie’s Business Builders was alerted to the issue by a… Read more »

News

How to have difficult conversations on R U OK? Day

- September 10, 2020 2 MIN READ

This year R U OK? is encouraging Australians to learn what to say if someone in their life says they are not OK. With millions of Australians impacted by the coronavirus crisis, checking in on the mental health and well being of loved ones, friends and colleagues have never been more important. R U OK?… Read more »

R U OK
Features

Why you need to ask this question: R U OK?

- September 10, 2020 3 MIN READ

Updated September 10 2020 As a small business owner you’ll know the daunting task of being across all the aspects of your business, and concern for your employee’s wellbeing is likely one crucial element. This week there will be a lot of noise and media traffic around R U OK? Day and what it means… Read more »

RUOK
Features

R U OK? The idea that sparked a mental health revolution

- September 10, 2020 4 MIN READ

Updated September 10 2020 Gavin Larkin believed conversation could change a life. Despite losing his own life to an aggressive form of lymphoma in 2011, Larkin’s belief that a simple conversation could be the difference between life and death launched a crusade that has swept Australia. As the founder of R U OK? Larkin initiated… Read more »

customer-experience
Marketing

How to master customer experience in a contactless world

- September 9, 2020 4 MIN READ

Consumer expectations change constantly and as new technologies become ingrained in the way we live and work, our interaction with businesses changes too. For example, it wasn’t long ago that ‘tap and go’ payments were uncharted territory. In 2019 four out of every five  payments were contactless writes Jason Toshack, General Manager ANZ at Oracle… Read more »

Opinion

What about our employees?

- September 9, 2020 2 MIN READ

Many organisations in Australia and beyond right now are knee deep in re-engineering, transformation, pivoting or whatever name is being given to the latest Covid-19 survival strategies and focus. That is certainly my focus right now in my own company. But I see something more. There is more to strategising and wargaming and the many… Read more »

insolvency
Finance

The good and the bad of insolvency protections

- September 9, 2020 2 MIN READ

So the Morrison government has extended its insolvency protections for small business owners impacted by COVID. That’s a good thing, right? While small business advocates are heralding the announcement as a win for businesses owners, allowing them temporary relief from bankruptcy, there are some concerns the protections are propping up zombie businesses. Extended insolvency protections… Read more »

Finance

Payment Time Reporting Bill step in right direction

- September 8, 2020 2 MIN READ

The Australian Small Business and Family Enterprise Ombudsman Kate Carnell has welcomed legislation passed in the Senate to implement the Payment Times Reporting Scheme, requiring big businesses to be transparent about their payment times. Prior to the coronavirus crisis, late payment times were already crippling small businesses. Independent research by East & Partners on behalf… Read more »