How to use the 80/20 rule for maximum marketing impact

- August 9, 2023 3 MIN READ

In marketing, the 80/20 Rule, or the Pareto Principle, can be an invaluable guideline to optimise efforts, allocate resources effectively, and drive better results, explains Angela Reedman-Polinski founder of Whipbird Creative.

The goal of using the principle is that marketers can achieve higher efficiency and effectiveness in their campaigns by identifying and focusing on the most impactful strategies.

Although it may initially seem complex, applying this principle to different aspects of your business can be a practical and straightforward approach once you are familiar with it. Let’s explore how the 80/20 Rule can be applied to your marketing strategies:

How the 80/20 rule works

1. Target Audience identification

In marketing, understanding your target audience is crucial. The 80/20 Rule suggests that 80% of your business comes from just 20 per cent of your customers. Identifying and analysing this vital 20 per cent allows you to tailor your marketing efforts to their preferences, needs, and behaviours. This targeted approach ensures that you invest your resources where they will yield the most significant returns.

2. Product and service focus

Similarly, the 80/20 Rule can be applied to your current products or services. Identify the 20% of offerings that generate 80% of your sales or revenue. Focusing on these high-performing products and services can concentrate your marketing efforts and promotional budgets on what resonates most with your audience. This can lead to increased sales and a streamlined product lineup. As you include new products and services in your business, repeat the exercise to uncover new best sellers and showcase the hero products and services in your marketing.

3. Channel prioritisation

Marketing across numerous channels can be overwhelming and resource-draining. Applying the 80/20 Rule to marketing channels can help you determine which platforms or channels contribute the most to your overall success and which are a waste of time and effort. Invest in the top-performing channels to maximise your reach and engagement while reducing expenses on less effective ones.

4. Content strategy

With content marketing being a significant driver of online success, the Pareto Principle can be employed in your regular content creation and promotion. Identify the top-performing content pieces that drive the most traffic, engagement, and conversions. Repurpose and amplify these high-performing assets to reach a broader audience and reinforce your brand message.

5. Customer segmentation

Segmenting your customer base allows you to tailor your marketing messages to different groups. Apply the 80/20 Rule to customer segments to identify the most valuable ones to your business. By focusing on the vital customer segments, you can create personalised campaigns that resonate deeply with their interests and motivations, increasing loyalty and retention. That’s a win-win situation.

6. Marketing budget allocation:

The 80/20 Rule can also guide your decision in marketing budget allocation. Identify the marketing activities or campaigns that deliver the most significant ROI. Allocate a larger portion of your budget to these high-impact initiatives while reducing investments in lower-performing efforts.

7. A/B Testing and optimisation:

The 80/20 Rule can be applied to A/B testing and optimisation efforts. Focus on testing the most critical elements of your campaigns that will likely substantially impact conversion rates. By prioritising these tests, you can quickly identify winning strategies and focus on them to drive continuous improvement.

8. Identifying support time leaks:

By applying the 80/20 Rule to customer support and service, you can gain valuable insights into allocating your staff resources efficiently. Identifying the 20% of customers who demand the most support or encounter frequent issues allows you to dedicate appropriate attention to their needs. This focused approach ensures better customer satisfaction and helps streamline your support operations.


Incorporating the 80/20 Rule into your marketing strategies can lead to a more focused, efficient, and results-driven approach. By identifying the most impactful aspects of your marketing efforts and concentrating resources on them, you can identify trends, allocate resources effectively, provide better customer service and achieve greater success with less effort and expense.

Remember, the key is continuously analysing and adapting your marketing strategies based on the Pareto Principle’s insights to stay ahead in the competitive landscape and build a more substantial brand presence.

Want more? Get our newsletter delivered straight to your inbox! Follow Kochie’s Business Builders on FacebookTwitter, Instagram, and LinkedIn.

Now read this

How to choose the right marketing channels for your new business