Grant Collins admits to a fondness for the drop formerly known as ‘mother’s ruin’. In fact, as the founder of Sydney small bar, Gin Lane, Collins is passionate about mixology and all things gin. Collin loves nothing more than crafting a great drink and delivering superb customer service and he wants his staff to share his passion too.
However, as any small business owner knows, attracting and retaining great staff can be tricky. Enter staff retention expert Andrea Culligan.
Culligan gives Grant advice on the best methods he can adopt in order to keep both his customers and his staff happy.
Watch the segment