Organisations have evolved far beyond the anonymous cubicles and corner offices of the past. The workplace is now anywhere employees are located and, with a modern workplace, organisations can facilitate secure collaboration that empowers employees to work in ways that let them achieve their potential, writes Jaen Snyman, practice manager, modern workplace, Empired.
A great employee experience is crucial to delivering a great customer experience. Any organisation will struggle to deliver great products and services that delight its customers if its own employees are frustrated and held back from working in the way that best unlocks their productivity and creativity.
The shift towards work as an activity rather than a location means organisations need to provide robust and reliable mobile tools that keep employees productive no matter where they are in the world. In Australia, nearly half of all employees already work remotely for at least half the week and 70 per cent work remotely at least once each week. (1) And, following the pandemic this figure is likely to rise as employees demand continued flexible arrangements.
“A modern workplace should be highly mobile, collaborative, data-driven, connected, and supported by new and emerging technologies. The key to achieving mobility, collaboration, data-centricity, and connection often lies in the technology that businesses choose.”
Empired has identified five key tools that will help organisations make their workplace truly modern:
1. Mobile integration
For employees to be productive from anywhere, they need mobile-enabled systems and applications that are equally accessible from any location. They also need to have a shared workspace that lets them collaborate more effectively with other mobile team members, keeping all project-related information in the same, secure place. For maximum productivity, mobile integration should support any device.
2. Alternatives to email
Bringing disparate workers closer together requires robust systems that go well beyond email, messaging, and even video conferencing. It’s essential to have solutions that make employees feel just as connected to each other as they would if they were working in the same room. Having the right platform can let employees work in a shared workspace that lets them work together without concerns around version control or security. When employees can instantly access their colleagues’ work to keep projects moving forward, they can save almost two hours per week. (2)
Modern workplaces automate previously manual tasks so that staff members can contribute more meaningfully to activities that will drive growth. For example, marketing staff may search Twitter daily to discover mentions of the company or brand name. With automation, they can set up an automated trigger that sends an email every time someone tweets using a specific keyword. This saves the employee time and ensures they never miss a mention of that keyword, making the process both more efficient and less error-prone.
Organisations are using analytics to gain real intelligence on how different teams and systems work. Analytics also lets organisations see and understand how the business is using its tools, which tools aren’t being used or delivering value, and where the business should direct its resources to ensure modern workers have everything they need to succeed.
5. Device management
With bring your own device (BYOD) policies well entrenched in the modern workplace, organisations need to find a way to let employees work on their device of choice while keeping them and their work safe and secure. With the right platform, full management of the organisation’s devices, apps and data can be easily managed to meet the set security requirements. Through a management portal, and with the right platform, organisations should also control which requirements need to be checked and what happens when those requirements aren’t met.
Research has shown that, when organisations modernised their workplace, 85 per cent of respondents confirmed that productivity had improved. And, when faced with two similar job offers, four out of five candidates said they’d choose the one that offered flexibility, which is a key deliverable in a modern workplace. (3)
“The benefits of a modern workplace include increased productivity, improved revenues, and higher employee morale, among others. Choosing the right tools to modernise the workplace can be tricky. It’s essential to choose solutions that: facilitate strong collaboration; turn data into useful insights; streamline and automate processes wherever possible; keep workers in touch with each other even if they’re rarely face-to-face, and build security in at every turn.”
(2) Forrester Total Economic Impact™ Study: The Total Economic Impact™ of Microsoft 365 Teamwork Solutions: Improved Business Outcomes and Lower Costs. June, 2018.
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