Deliveroo has launched a new contactless dine-in ordering service to help hospitality businesses be COVIDsafe. The new Table Service feature allows customers to order via the app to ensure social distancing for diners and staff.
The new tool is a first of its kind in Australia and comes at a zero commission on dine-in orders placed through the app. The new feature available from today allows customers to browse a restaurant’s menu, order and pay at a restaurant via the Deliveroo app. Deliveroo believes this safety feature will give consumers the confidence to return to venues as person top person contact will be minimised.
Recent Deliveroo research, conducted during lockdown, showed that more than two thirds (68 per cent) of restaurants believe the reduction in dining capacity is the biggest challenge they face. For restaurants that are usually either primarily or substantially reliant on dine-in trade, this rises to 78 per cent.
Table Service will integrate with businesses existing POS to allow customers and staff to keep at a distance. Table Service will be available for restaurants in all 13 cities that Deliveroo operates in across Australia, though the Victorian launch will be delayed until restrictions are lifted and restaurants can reopen.
“For many Australian restaurants, delivery and takeaway were the only way to stay afloat during the national lockdowns. Now, as restaurants take steps to recover from this challenging period, it is time for the government, consumers and for Deliveroo to help them reopen for dining in,” said Ed McManus, CEO, Deliveroo Australia.
“While delivery has remained our core offering, expanding our service in new areas like Table Service helps us continue to support our restaurant partners through the COVID-19 period and beyond. We are committed to developing new opportunities to help the sector’s economic recovery.”
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