Commbank has announced a raft of changes that will directly benefit their small business customers. These include same-day decisions on simple business lending, removing business banking fees, better support for businesses facing financial hardship and increasing the availability of small business specialists.
Matt Comyn, Chief Executive Officer, said Commbank is accelerating its efforts to become a better bank by making changes to their business and customer offerings and experience.
“Small businesses are the engine room of the Australian economy – when they thrive, we all thrive. So, I’m delighted to announce a series of changes today to support our small business customers. We’re committing to support business lending even more, rolling out same day decisions on simple business lending, removing more business banking fees, providing financial assistance when it counts and increasing the capacity and capability of our Australian-based business contact centres.”
Comyn says when it comes to small business, the bank is not simply playing lip service, but wants to deliver real benefits and improve processes to ensure it remains focused on what customers want.
“While we’re making good progress, there is still more work to do. We are determined to restore respect and trust amongst our customers and communities. Our customers can expect us to continue listening, making changes and providing the best possible experiences, no matter how they bank with us,” Comyn concludes.