Thanks to innovation surrounding machine learning and analytics, businesses are evolving their strategies around customer experience to deliver personalised services direct from the cloud. One such business is health insurance provider nib, whose chatbot nibby has proved a winner in the CX stakes. It’s been a year since nib launched their chatbot nibby and the… Read more »
“I like to think of formula one as a gladiatorial sport between drivers and a virtual war between technicians and the teams and neither can win without the other,” says Ross Brawn, General Manager of Formula One Motorsports. Speaking at the keynote of AWS re:invent, Brawn tells the audience, “We have the fastest racing cars… Read more »
From cloud accounting solutions to marketing automation, Australia’s small businesses are benefiting from the transformative powers of Artificial Intelligence (AI). If your small business is yet to adopt AI you could be missing out. Modern businesses operate in a sphere where artificial intelligence (AI) is commonplace. It provides time-saving features, personalises marketing campaigns, detects threats… Read more »
New research from Techaisle has revealed old tech is having a serious financial impact on small business. The research, commissioned by Microsoft and Intel, surveyed 415 small businesses in Australia. The study found the cost of keeping a PC more than four years old is over $5000 for each device – more than enough to… Read more »
At a time when e-commerce has reached unprecedented levels, it’s no surprise consumers have wised-up to the issue of payment security. Indeed, most are now aware of the risks associated with retailers who don’t offer adequate protection when handing over those crucial credit card details. But, it’s 2018, and website security is about so much… Read more »
These days most business owners should be well aware of the security and privacy risks associated with using the internet. Small businesses use more and more online tools and we’re all used to logging in with passwords to the services that we use online. However, the more services we embrace, the more complacent we become… Read more »
Seven Miles Coffee Roasters employees were still punching in customer credit card details manually four years ago. Reporting, too, was no holiday. All those spreadsheets were tied to legacy systems that CFO James Burt says were bound for obsolescence. James was central in replacing the speciality coffee roaster’s separate business systems with a unified cloud… Read more »
Start talking about ‘innovation’ and people immediately conjure images of self-driving cars, connected buildings and robotics. For the future of retail and e-commerce logistics, it’s drone deliveries that spark the most interest. We love to imagine the convenience of ordering an item online and having a drone buzz by and drop it off at our… Read more »
If you were going to start your business over again, what would you do differently? For STM Goods’ co-founder Ethan Nyholm, getting an overview of the company’s cash and profit and loss performance used to be complicated. The process of factoring in different general ledger codes and currencies was too time consuming. But when STM… Read more »
With 43 per cent of all cyberattacks now targeting small business, the government is encouraging SMBs to ‘Stay Smart Online’ as part of a week-long campaign to highlight cybersecurity awareness. Stay Smart Online Week is the Australian Government’s annual cybersecurity awareness week to promote safer online behaviours. This year, the campaign – Reverse the Threat… Read more »
Businesses that embrace new technology have significantly more opportunity for business growth according to a new report by Xero and economics consultancy group AlphaBeta. The Digital Connectivity Report suggests businesses that are connected to the NBN are increasing their revenue by almost two thirds more than their non-NBN counterparts and that those that utilise automation… Read more »
Cybersecurity expert Stan Gallo says he doesn’t expect that SMBs in the thick of cybersecurity incidents are running around shrilling they have no idea what to do, but he says he does often see businesses that could react better. Some shut their systems off immediately or take other initial steps that are not necessarily ideal… Read more »
Weekly business news and insights, delivered to your inbox.
