Every small business will encounter the unpleasantness of negative feedback or customer complaints online, but how you choose to handle it can turn the situation into a positive for your business, writes digital growth marketer, Nick Brogden. Naturally, there’s a lot of focus on positive business reviews. It reinforces what you are doing right, and… Read more »
David Smith, Principal Advisor in Business Improvement at SAI Global knows a thing or two about why businesses fail. Having carried out 100s of audits and training and certification for organisations of all sizes, Smith believes many Australian businesses lack processes and planning, which leads them to failure. “Problems associated with quality usually come from… Read more »
As a business owner and entrepreneur, you are daily presented with the task of coming up with creative and new ideas to keep your business thriving and your team motivated. However, we all know how very challenging it can be to stay inspired and motivated day in and day out in the business world. We… Read more »
While empathy helps us to put ourselves in the shoes of another, empathic curiosity takes it a step further. Instead of just wondering what a person does for a living, empathetic curiosity makes you wonder why they do it. It’s this conscious, careful, wonder that allows us to learn what it’s really like to live… Read more »
As part of Mindful in May, high-performance expert Edwina Griffin reveals the benefits of mindfulness and why the high-fliers are doing it. There’s a reason many of the world’s biggest corporations and start-ups such as Google, Apple, Goldman Sachs and Nike practise mindfulness. Research shows that mindfulness in the workplace reduces stress, makes people better leaders, aids concentration and enables greater… Read more »
The Labor party has committed to establishing a free legal advice service for small businesses and farmers to assist them with legal disputes with financial service providers. The announcement has been welcomed by the Australian Small Business and Family Enterprise Ombudsman (ASBFEO), Kate Carnell, who said Labor’s commitment to establishing a free legal advice service… Read more »
The office kitchen is the heart and soul of a business. A place where employees come together to bond over a meal, collaborate over a tea or coffee and make sure they eat enough healthy food to keep them going for the rest of the day. With white goods like toasters being out and used… Read more »
Today, we are demanding more of consumer brands when it comes to social corporate responsibility. We are also demanding more of the companies we work for, writes Elise Ward, General Manager People and Purpose at Prospa. While competitive salaries and professional growth are still strong motivators, today’s workforce is increasingly looking for career experiences that… Read more »
Any business owner will tell you that it’s not always smooth sailing, and if they do, they’re probably lying…or they have some superpower that we all need to get ahold From day one, the ebb and flow of business is inevitable, some days you’ll be flying, and other days it may feel like it is… Read more »
The global training market is worth $200 billion per year, yet it’s been struggling with effectiveness since its inception. The value proposition isn’t a hard sell: good training makes workers feel like they’re progressing in their career, which in turn makes them more productive and loyal to the business. Yet all too often, training is… Read more »
A small business owner wears many hats each day. Small business management is an all-consuming commitment. This seemingly endless list of things to do can ultimately prove to be a lonely experience at times. In fact, a recent survey of 440 small business owners conducted by mental health advocacy group Everymind found the rates of… Read more »
The Hayne Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry created a tsunami of negative headlines and chatter. It was as though the ‘wolf of wall street’ took a stroll in Australia, not to share its practices, but certainly some behaviours. The report shed light on some significant leadership failures, such… Read more »
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