Business Advice

Three tips to reward your staff when you run a small business that won’t break the bank

- October 8, 2021 3 MIN READ

Where good leadership nurtures professional growth, rewards nurture the human condition. Both are twofold to business success, no matter the size of the enterprise, writes Carly Shamgar, CEO and co-founder of nano-gifting app, Shouta. It may seem difficult to offer rewards as a small business owner, where profit margins are slim and resources are limited.… Read more »

angry customer phone call
Business Advice

Top customer peeves when contacting Aussie businesses and what you can do to fix them

- October 1, 2021 3 MIN READ

With shops shuttered, call centre staff working remotely and employees furloughed, businesses have had to rethink how to create a positive customer experience and what this looks like in the COVID-19 era, and beyond, writes Philipp Heltewig, CEO and Co-founder at Cognigy. Research from McKinsey shows that during times of crisis, a customer’s interaction with… Read more »

acrobats trust each other
Business Advice

How trustworthy is your business? Post-pandemic trust is an essential element of success

- September 28, 2021 3 MIN READ

In an era of escalating cybercrime, identity fraud, scams and corporate scandals, consumers and businesses are increasingly wary of transacting with companies they don’t trust. In the digital world, without the reassurance of face-to-face contact and transactions, it’s even more critical, writes Charlie Wood, CEO, Wiise With software playing such an integral role these days… Read more »