This holiday season will be critical in the recovery of most Australian businesses. Many shops copped a battering with COVID-19 restrictions and the resultant steep economic decline. But with restrictions easing and borders opening, things are finally looking up, writes Adrian Floate. Australians are expected to go on a cash-splash this Christmas, with consumer confidence… Read more »
Today most customer journeys begin with an online search. Consider your buying behaviour, whether you want to buy a pair of shoes, a skateboard, or a new bath. No matter the product, it’s likely you will head to Google to begin your quest. So how can retailers take advantage of this trend and start getting… Read more »
When times are good, it can be easy to rely on being good at what you’re doing in your business and hope that’s enough to see you through. It’s when times are tough (like the onset of a global freaking pandemic) that many business owners realise simply being good at what you do won’t cut… Read more »
The pandemic and lockdown this year have had a visceral effect on the business world globally. Many people found themselves with time on their hands, starting to think about that business idea they’ve always harboured, writes LiveTech founders, Sam Worsley and Nathan Moore. The figures speak for themselves: in the UK a staggering 273 tech… Read more »
Re-opening requires more than a return to normal. Businesses will still need to address the changes to economic activity, changing cultural norms, societal values and behaviours , writes customer loyalty expert Craig Cherry. To re-open and to out-manoeuvre uncertainty also requires a program of reinvention as confirmed by Accenture in 5 Priorities to help reopen… Read more »
While the skills of managing a complaint are similar whether you are in an office or home environment, the location of where you manage the complaint is having an impact on customer service professionals, writes customer service and leadership expert Monique Richardson. Through multiple workshops and coaching conversations, team members have shared with me the… Read more »
When it comes to striking fear into parents’ hearts, few things do it more effectively than the thought of having the ‘birds and the bees’ conversation. Similarly, managers and directors of businesses often experience trepidation about broaching workplace sexism and sexual harassment. However, it’s crucial you find the courage to step up and create a… Read more »
Growing up around a family business should have had me running for the hills and not straight into the arms of business owner life. Success and how it looks from the outside draw many people into this industry. The glamour of fashion, the allure of events, parties and your name up in lights. All achieved… Read more »
If you’ve been holding onto a business idea that’s just waiting to be brought to life, it can be done! However, there are some important things to consider before jumping in headfirst. While launching a new business can be incredibly rewarding, especially if you’re solving a problem for a consumer or client, it is often… Read more »
With the economy in recession, many businesses have faced the challenge of re-evaluating how they operate. One of the most difficult decisions is whether to cut costs or continue spending. But which of these activities could help increase your profits to build a more resilient business? asks Business Australia Chief Customer Experience Officer Richard Spencer. Six… Read more »
Several years ago, I read a very interesting book called ‘Punished by Rewards: the trouble with gold stars, incentive plans, A’s, praise, and other bribes.’ by Alfie Kohn, who writes and speaks on human behaviour, education, and parenting, writes Sue Barrett, Business Growth Consultant and HR & L&D specialist. Kohn writes: “Our basic strategy for… Read more »
For the second time in 2020, Victorian retailers are reopening their stores following lockdown. Having experienced the impact of a second surge, and with little time to waste ahead of peak retail season, the stakes this time are even higher, writes Gordana Redzovski, Vice President, APAC at Vend. Many of the state’s retailers have relied… Read more »
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