christmas sales
Business Advice

6 tips to get your business ready for Christmas

- November 20, 2020 3 MIN READ

This holiday season will be critical in the recovery of most Australian businesses. Many shops copped a battering with COVID-19 restrictions and the resultant steep economic decline. But with restrictions easing and borders opening, things are finally looking up, writes Adrian Floate. Australians are expected to go on a cash-splash this Christmas, with consumer confidence… Read more »

Google Shopping
Business Advice

How to get started with Google Shopping

- November 18, 2020 3 MIN READ

Today most customer journeys begin with an online search. Consider your buying behaviour, whether you want to buy a pair of shoes, a skateboard, or a new bath. No matter the product, it’s likely you will head to Google to begin your quest. So how can retailers take advantage of this trend and start getting… Read more »

re-open
Business Advice

How to re-open your business successfully and attract customers

- November 13, 2020 6 MIN READ

Re-opening requires more than a return to normal. Businesses will still need to address the changes to economic activity, changing cultural norms, societal values and behaviours , writes customer loyalty expert Craig Cherry. To re-open and to out-manoeuvre uncertainty also requires a program of reinvention as confirmed by Accenture in 5 Priorities to help reopen… Read more »

customer complaint
Business Advice

How to deal with difficult customers when you’re working from home

- November 10, 2020 3 MIN READ

While the skills of managing a complaint are similar whether you are in an office or home environment, the location of where you manage the complaint is having an impact on customer service professionals, writes customer service and leadership expert Monique Richardson. Through multiple workshops and coaching conversations, team members have shared with me the… Read more »

sexual harassment
HR

The birds and the bees – how to tackle tough conversations about workplace sexism

- November 10, 2020 5 MIN READ

When it comes to striking fear into parents’ hearts, few things do it more effectively than the thought of having the ‘birds and the bees’ conversation. Similarly, managers and directors of businesses often experience trepidation about broaching workplace sexism and sexual harassment. However, it’s crucial you find the courage to step up and create a… Read more »

Business Advice

6 ways you can increase your business profits

- November 2, 2020 3 MIN READ

With the economy in recession, many businesses have faced the challenge of re-evaluating how they operate.  One of the most difficult decisions is whether to cut costs or continue spending. But which of these activities could help increase your profits to build a more resilient business? asks Business Australia Chief Customer Experience Officer Richard Spencer. Six… Read more »