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Double down on sympathy when dealing with customers during the COVID-19 crisis

- March 30, 2020 3 MIN READ

As a funeral director, sensitivity is a skill I’ve honed over the years. The funeral industry always calls for compassion, empathy and emotional intelligence. Our clients, first and foremost, need support, often direction and clear communication in their time of need. Now, because of COVID-19, heightened sensitivity is necessary across every industry, writes Matthew Kwoka,… Read more »

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Victoria moves to stage 3 shutdowns as virus diagnoses rise

- March 30, 2020 2 MIN READ

Victoria is moving to “stage three” shutdown restrictions as the state’s coronavirus infection rate climbs past 800 cases. Premier Daniel Andrews is moving to give the state the legal framework to implement the national measures announced by Prime Minister Scott Morrison on Sunday night, including a limit of no more than two people gathered together out… Read more »

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Lessons from an Aussie fintech from China’s Covid-19 frontline

- March 30, 2020 4 MIN READ

These are strange times we live in. The global COVID-19 pandemic has introduced a new reality for all of us, with businesses reeling most from the impact and introducing significant changes. Many workforces across the world have turned to remote working, as travel restrictions and work-from-home directives are now widespread and mandated. Airwallex’s China office… Read more »

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Moratorium on evictions, elderly to self isolate & groups of two the new order

- March 29, 2020 2 MIN READ

The PM has further increased the restrictions surrounding mass gatherings in an effort to slow the spread of COVID-19 infections. Following the national cabinet meeting today, prime minister Scott Morrison has announced the government is slashing the number of people now allowed to gather in public from 10 to two (excluding family/household members). Playgrounds, outdoor… Read more »

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Myer, Kathmandu and Rip Curl shut up shop

- March 28, 2020 < 1 MIN READ

Several of Australia’s most popular retail chains have made the decision to close their doors while the nation rides out the coronavirus crisis. Myer has announced its department stores will be closed until April 27. Although they may shut for longer depending on the status of the pandemic. While Kathmandu ceased trading on Friday, also… Read more »

NSW Premier Gladys Berejiklian
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Premier says act as though you have COVID-19 as NSW diagnoses rise

- March 28, 2020 2 MIN READ

NSW premier Gladys Berejiklian has appealed for citizens to assume they have coronavirus and act accordingly in an effort to curb the continued rise in new diagnoses. Berejiklian described the actions of Australians who continued to flout social distancing rules and self-isolation mandates as “heartbreaking”. The premier pleaded for people to maintain social distancing and… Read more »

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Coronavirus update: energy, rent & mortgage relief as government pushes towards economic hibernation

- March 27, 2020 2 MIN READ

The government is considering putting businesses into an economic ‘hibernation’ to ensure that they aren’t left with debts and are able to resume ‘business as usual’ as soon as the coronavirus crisis is over. Finance Minister Mathias Cormann told the ABC the government was looking for a “fair and equitable” way to share the pain… Read more »

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The virtual show must go on

- March 27, 2020 2 MIN READ

Australia’s $30 billion event industry is in turmoil thanks to the coronavirus crisis. With strict rules in place regarding mass gatherings. 1000s of events have been cancelled across the nation.  A Melbourne based tech company is hoping to give the industry a second lease on life as it brings its innovative solution to the conference… Read more »