Why the customer is not always right

Here are some tips to ensuring you get the balance right and continue to deliver good customer service.

Losing staff? SMEs face highest resignation rate

The 2016 Staff Retention Report (SRR), has uncovered staff retention as an increasing concern among Australian businesses.

7 deadly management sins

Enjoying your position, valuing your staff and being passionate about your business may be the characteristics for good leadership but if not practiced do not make a good leader.

The psychological benefits of a flexible working environment

Psychologist and Founder of The Positivity Institute, Dr Suzy Green, has highlighted the psychological benefits a flexible working environment can bring.

5 key warning signs of employee fatigue

Small to medium-sized businesses must be able to recognise the signs of fatigued employees and how to correct their workload to provide them with greater balance.

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