How to help your staff to deal with difficult customers

- December 5, 2020 3 MIN READ

With Christmas fast approaching, there has never been a more important time to prepare the team for managing difficult customer behaviour. COVID-19 has significantly impacted service delivery across multiple industries and many organisations will face increased pressures in demand, ability to meet customer expectations as well as changes in workplace practices including adhering to COVID… Read more »

customer complaint
Business Advice

How to deal with difficult customers when you’re working from home

- November 10, 2020 3 MIN READ

While the skills of managing a complaint are similar whether you are in an office or home environment, the location of where you manage the complaint is having an impact on customer service professionals, writes customer service and leadership expert Monique Richardson. Through multiple workshops and coaching conversations, team members have shared with me the… Read more »