As shops across the country welcome customers back, business owners are faced with challenges such as social distancing and limits to the number of customers allowed in a store, these hacks from Mark Horwood of Captivate Connect, might save you from disgruntled customers. The prospect of long spaced-out queues of customers waiting outside shops follows… Read more »
Mark Horwood is the chief executive officer of Captivate Connect. He believes call waiting is an opportunity for businesses to engage with customers and he offers solutions to improve customer satisfaction. Captivate Connect’s world-first interactive on-hold messaging system was developed in Perth, Western Australia and will be available to companies around the world.