There will come a time in the not too distant future that life once again will continue, post coronavirus. Many have come on the record to say that whilst it may all seem familiar from a distance, there will be small but significant changes to the way we work and live, writes Katja Forbes International… Read more »
Thanks to the coronavirus crisis, the business world has been forced to completely rethink its ways of working and how it provides for customers, writes Katja Forbes International Director Interaction Design Association Board and MD Designit. COVID 19 means customers are well aware of and even rightfully paranoid about an invisible threat; the like of… Read more »
Consumers come in all manner of gender identities, but the teams that create the tech products or solutions for them do not. Ever since technology began to evolve in the mid-1960s, there has always been a male dominance in the field, despite efforts to officially acknowledge and then change it. Reliable evidence shows that women… Read more »
There has been a lot of interest in recent years about creating the best experience possible for your clients. UX and CX design is at the forefront for most businesses but what about those people who work for you? Don’t they deserve a great experience too? Called enterprise design, those businesses looking to remain vanguards… Read more »
As the business landscape alters and industries are disrupted, one area that grows in importance is data collection. Smart businesses realise that it is generally more costly in money and energy to attract new clients than to retain existing ones. Those companies that have the ability to analyse the data that they collect can also… Read more »
Thanks to advances in technology consumers are expecting more than ever from businesses. Nowhere is this more prevalent than in the area of customer experience. If your business fails to keep up with the latest trends you could wind up losing out to a competitor. Over the last few months, there has been a lot… Read more »
Small businesses are often perfectly positioned to utilise the latest tools and technology to provide a unique and greater experience to their customers. However, many may be afraid to experiment with them for a number of reasons – there is the perception that only larger businesses can benefit or that these tools may remove the… Read more »
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