holiday sales
Growth

3 things retailers need to get right this holiday season

- November 6, 2020 3 MIN READ

From lockdowns to e-commerce booms, retailers have had a challenging year in 2020. As we approach the end of the year busy season for retailers, many questions remain over how this holiday period will compare to those of previous years, writes Jason Toshack, General Manager ANZ at Oracle NetSuite. It’s all about perspective The outlook… Read more »

HR

Work, culture and the cloud – what 2020 has taught us

- October 16, 2020 3 MIN READ

We’ve learned a lot this year. Businesses have had to deal with numerous challenges brought on by lockdowns, health concerns and remote working. We have seen businesses shift focus or completely rethink their business model. A third of the country’s working population had to adapt to the working from home reality – with mixed results,… Read more »

Marketing

How to master customer experience in a contactless world

- September 9, 2020 4 MIN READ

Consumer expectations change constantly and as new technologies become ingrained in the way we live and work, our interaction with businesses changes too. For example, it wasn’t long ago that ‘tap and go’ payments were uncharted territory. In 2019 four out of every five  payments were contactless writes Jason Toshack, General Manager ANZ at Oracle… Read more »

customer loyalty
News

Three ways business owners can build and maintain customer loyalty

- August 19, 2020 3 MIN READ

Many early eCommerce sceptics believed that online shopping would have limited appeal, as there was no way to replicate the level of personalised customer service offered by an in-store sales assistant, and for many high-touch businesses this may still be true, writes Jason Toshack, General Manager ANZ at Oracle NetSuite. However, millions of eCommerce customers… Read more »

News

The eCommerce cheat sheet: Selling online with confidence

- July 7, 2020 3 MIN READ

While the popularity of eCommerce was already climbing, the current environment has taken it to new heights., writes Jason Toshack, General Manager ANZ at Oracle NetSuite. In 2019, online shopping increased by 17.2 per cent year on year in Australia, and this growth looks set to continue as people look to purchase a wider variety… Read more »

Features

How to build business resilience

- May 18, 2020 4 MIN READ

Australian businesses are facing one of the most challenging times in the last century and one many didn’t see coming. Following a long and devastating bushfire season earlier in the year, businesses are now having to adapt to the realities of a global pandemic. This not only means short-term business priorities have been turned on… Read more »

Features

Is it no pain, no gain for small business owners?

- December 4, 2019 3 MIN READ

With over four and a half million Australians employed in the businesses sector with less than 20 employees, it is fair to say that growing companies are the backbone of Australia’s economy and workforce. These businesses are typically able to provide a high level of customer service and they have the flexibility to make decisions… Read more »