Features

How to protect your bottom line in tough times

- April 1, 2020 3 MIN READ

Expect the unexpected. We’ve all heard this, but in the last few weeks, it’s now more relevant than ever before. So what does it mean when it comes to business, and how can you plan for such an event? asks Darrell Hardidge, a customer experience strategy expert and CEO of customer research company Saguity, The… Read more »

Features

The #1 thing you need to fix to keep customers

- March 22, 2019 3 MIN READ

Net Promotor research from over 550,000 phone-based interviews identified communication as the number one complaint in business that impacts loyalty. The challenge today is there are so many types of communication; email, phone, letter, multiple types of social media, text, chatbots, cloud software and the list goes on. The market has more information than ever… Read more »