Features

Is your business hiding behind email?

- September 9, 2019 3 MIN READ

Once upon a time business was all conducted face-to-face or over the phone. In today’s digital world, we have live chat, social media, online forms, SMS, voice and of course, the now-ubiquitous email. There are more options than ever, but how do we know what will work best for our business? The reality is, nowadays… Read more »

Features

Why emotional intelligence matters when using AI for customer experience

- June 25, 2019 3 MIN READ

In the classic Little Britain comedy sketch, David Walliams plays the world’s most unhelpful clerk, Carol Beer who responds to every customer request or enquiry with the ultimate dismissive and unhelpful response ‘Computer says No’.  With this, Carol makes it clear she is unwilling to do anything further to help with a customer’s problem. Unfortunately,… Read more »

Features

The global enabler: The technology you need to take your business to the world

- April 16, 2019 3 MIN READ

Technology is enabling small businesses to connect with customers on a global scale like never before. Charles Heunemann, Managing Director and VP Asia Pacific for Natterbox, discusses how the accessibility of cloud-based infrastructure is changing how we do business. As Sir Richard Branson famously said: “No new business is worth starting in these times unless… Read more »