Do you know the primary reason consumers leave a brand? Indifference. What’s the best way to combat indifference? Gratitude. That’s why your business needs to rank highly on the gratitude scale. The more gratitude you show your loyal customers, the more likely they are to stay loyal. Why Gratitude Matters Gratitude matters because of simple… Read more »
Consumer trends and customer experience expert Amanda Stevens demystifies why
consumers buy, handing businesses the keys to building customer and brand advocacy. Considered one of the most dynamic and creative thought leaders in Australia, Amanda gives organisations a peek into the future of buying behaviour and provides strategies for anticipating the needs of tomorrow's consumer and future proofing any business.